Exchange Policy

How to Exchange your Arkay Piece

• Arkay does not process any refunds.
• Arkay only accepts exchange requests made within one week of receiving your item.
• If you wish to exchange your creation, you will need to contact Arkay directly.
• Whatsapp: +971508881327
• Email: Hello@arkayjewellery.com
• Our team will provide you with shipping documents as well as a link to pay for the shipping costs (Arkay is not responsible for paying for the shipping or customs costs incurred).
• Upon receipt of the shipping documents you have 7 days to exchange or return your Arkay piece in a new and unused state, in perfect condition, with all protective materials in place.
• We strongly recommend you keep note of your return tracking number which is located on the documents provided.

CONDITIONS FOR EXCHANGE

• Arkay will not accept a returned item if the creation shows signs of wear, has been used or has been altered from its original condition in any way.
• The exchange request must be placed within 7 days of receiving your item.
• The Item must be shipped back within 7 days of receiving your shipping documents.
• If you do not wish to purchase a new item immediately, we will issue you a store credit that can be used within 3 months.

CONDITIONS FOR REPAIR

• All Arkay pieces have a repair warranty of 2 years from the purchase date
• Arkay will repair any item that has been damaged.
• If you were delivered a defective piece we will cover the cost of the repair & shipping
• If the item was damaged under your care, we will repair the item for a fee
• Arkay is not responsible for the shipping charges incurred when sending an item back.
• Arkay reserves the right to provide the client with a price estimate depending on the severity of the repair.
• If the piece has been repaired/altered by a 3rd party our warranty becomes void.