Exchange Policy

Exchange Policy

How to Exchange Your Piece

Refunds are not offered. Exchanges are accepted under the conditions outlined below.

Exchange requests must be submitted within 7 days of receiving your item.

To initiate an exchange, please contact us via:
WhatsApp: +971 50 888 1327
Email: hello@arkayjewellery.com

Once approved, you will receive shipping documentation along with a secure payment link for shipping costs.
Shipping and customs fees are the responsibility of the client.

Returned items must be sent within 7 days of receiving the shipping documents.

All pieces must be returned new, unused, and in perfect condition, with all original packaging and protective materials intact.

We strongly recommend keeping your return tracking number, as we are not responsible for items lost in transit.

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Conditions for Exchange

Items showing signs of wear, use, or alteration will not be accepted.

Exchange requests must be made within 7 days of delivery.

Items must be shipped back within 7 days of receiving the shipping documents.

If you do not wish to select a replacement immediately, a store credit valid for 3 months will be issued.

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Conditions for Repair

All pieces are covered by a 2-year repair warranty from the date of purchase.

Repairs are available for items that have been damaged.

If a defective item is received, repair and return shipping costs will be covered.

Damage caused under the client’s care will be repaired for a fee.

Shipping costs incurred when sending an item for repair are the responsibility of the client.

A repair estimate may be provided depending on the severity of the damage.

Any repair or alteration carried out by a third party will void the warranty.