Exchange Policy

Exchange Policy

How to Exchange Your Piece

Refunds are not offered. Exchanges are accepted under the conditions outlined below.

• Exchange requests must be submitted within 7 days of receiving your item.

• To initiate an exchange, please contact us via:
  WhatsApp: +971 50 888 1327
  Email: hello@arkayjewellery.com

• Once approved, you will receive shipping documentation along with a secure payment link for shipping costs.
  Shipping and customs fees are the responsibility of the client.

• Returned items must be sent within 7 days of receiving the shipping documents.

• All pieces must be returned new, unused, and in perfect condition, with all original packaging and protective materials intact.

• We strongly recommend keeping your return tracking number, as we are not responsible for items lost in transit.

Conditions for Exchange

• Items showing signs of wear, use, or alteration will not be accepted.

• Exchange requests must be made within 7 days of delivery.

• Items must be shipped back within 7 days of receiving the shipping documents.

• If you do not wish to select a replacement immediately, a store credit valid for 3 months will be issued.

Conditions for Repair

• All pieces are covered by a 2-year repair warranty from the date of purchase.

• Repairs are available for items that have been damaged.

• If a defective item is received, repair and return shipping costs will be covered.

• Damage caused under the client’s care will be repaired for a fee.

• Shipping costs incurred when sending an item for repair are the responsibility of the client.

• A repair estimate may be provided depending on the severity of the damage.

• Any repair or alteration carried out by a third party will void the warranty.